Home Based Call Center Jobs

Many call centers hire remote agents – individuals who work at home. Normally, phone calls are directed to the remote agents, who answer them as if they were working physically in a call center. Nowadays, remote agents are expected to handle more than just phone calls but e-mail or instant message inquiries as well. However, the work mainly depends on the company the remote agent is working for. Most call centers do not directly employ their staffs; instead, they rely on other companies for the recruitment, training and management of those people answering phone calls.

The Equipments for a Work-At-Home Call Center Agent

In order to become a remote agent or a work-at-home call center agent, there is a variety of equipments required. First on the list of equipments is the computer. It may be advisable to have a computer running on Windows operating system with at least 300 MHz processor. Additionally, there might be a need for an additional 600MB of free space on the hard drive and at least a RAM of 256 MB. These are just the basic overview of the specifications since the specific requirements regarding the speed and memory of the computer may vary from employer to employer.

Next is Internet access. Most of the communication that will happen, as well as the actual call center work will be done on the computer and it is necessary to have an email address. Additionally, it is advisable to download a VoIP application or any instant messenger depending on the company’s preference. In order to assist customers in an efficient and timely manner, it is a requirement to have a high speed Internet access via DSL or cable modem of at least 128K.

Telephone, especially the traditional corded phone is necessary. VoIP or cellular phones are usually not acceptable, as well as cordless telephones. In addition, it may be required to have the call waiting feature from the phone disconnected since many employers may require an agent who can solely take work-related phone calls. This can also minimize the chance of receiving calls that are not work-related during the shift.

The Do’s Of Telephone Etiquette for a Remote Agent

It is necessary to have excellent phone skills when working as a remote agent. Take time to listen and understand what the customers are saying. By doing this, the customers would feel respected and important, which can increase satisfaction and retention. Additionally, always be aware of the tone of your voice – be upbeat and enthusiastic. Usually, negative response from a caller results from the agent’s tone of voice. It is important to sound happy and inviting to achieve positive reactions from the customers. Asking questions can prevent dead air when you are looking for or typing information for the customer. This skill normally takes time to develop but you can start by asking simple questions about the caller’s needs and show that you care about his or her queries.

Through practice and diligence, anyone can be a successful remote agent. However, it is important to undergo training and collect knowledge, which are useful in handling phone calls successfully. Remember, training materials should always be kept on your workstation to help you refresh your memory and ensure that you are not only following the policies set by the company but also be able to handle any calls that come you way.

79 Responses to “Home Based Call Center Jobs”

  • I am interested in making home based calls.I am 50plus and I would like to do something from home. Please let me know what kind of requirements are necessary?

  • hi ,
    my name is sumit tyagi i m from india .i m intrested to do work from home . please tellme how i start home based call center. i have p-4 computer 40 gb hdd, 512 ram , 2.14 ghz mother board . i have fiber optic cable connection please sendmethe dedatils . how i start the business
    regards
    sumit tyagi

  • I would like to work from my home as i have couple of computers. So i need an inbound process for domestic or international process……..

  • I would like to know which are the companies offering call center jobs from home as a fulltime job.I have a 8 months experience from HCL so i would like get this information from you which would be helpful to me

    thank you
    anns.J

  • please mail me the details as i am interested in working from home, I have 5 years experience. Since i am married and with lot of responsibilites, I wish to work from home with flexi time.
    Thanks
    sagarika

  • Ashlin Gabriel

    respected sir ,
    I am absolutely a fresher and i am doing information technology ,second year. I have good communication skills and wish to avail this offer in a manner to get experienced from your esteemed offer.
    Thank u.
    Ashlin

  • Hi Sir ;
    i really need a dall center – customer care job emmigiately ;
    pls, responde to my request

  • Hi. I would like to work for a call center from home. I have over 4yrs of experience working in International call centers.

    Hope to hear from you soon.

  • I am ranjit, want to work as a call center executive from home anytime..please reply

  • Hi All,

    We are in need of 7 to 8 part time home based call center executives, who has fast internet connection.and computer at home..Need excellent english and must be able to work at Night ( US time )

    If interested please email me the updated resume ASAP

    Thanks,
    Anjali

    Anjali Agrawal
    E: anjalia@jscglobalsolutions.com

  • Hi All,

    We are in need of 3-5 home based call center agents..Preferably girls who has fast internet connection..voip phone and computer at home..Need excellent english and must be able to work at Night ( US +UK time )

    Please email me complete details with past experience and if possible a voice recording at the earliest

    Thanks in advance
    malcom.clarke7@gmail.com

  • v.sanghamitra

    hai,

    i want a customer care job based at home. i have good communication skills and i am a good listener. Previously I worked for mnc for 7 years as a Group Customer Relation Soecialist.

  • Dear Sir/Mam,

    I am having BPO experience for 3+ years in technical field as an Email support and Live chat support agent(international) and recently I am searching for a home based BPO/Call Center job. I’ve setup all the requirements that is necessary to get engaged in any Home based Call Center/BPO jobs. I am interested in night shifts too. Please let me know if any openings are there. Waiting for your favorable reply at the earliest. Thanking you in advance.

    Regards,
    Soham.

  • i was seeking of this kind of job plz give me full information and i want to start the job quickly

  • Hi i have 10 yrs of experience in an international call centers for out bound processes as well as inbound. I lately resigned form current employee as a Group Leader and started working with the client directly bu the flow of money is not so good. Now i don’t want to join any call centers but want to work from home. I have all the equipments required to work from home. Please do reply.

    Thanks

  • sir i have the experience of working in an international call center of UK process,, i do need to work from home so kindly provide me the details and process, i’ll be highly thankful to you
    your sincerly
    wasim ahmad

  • Hi. I would like to work for a call center from home. I have over 4yrs of experience working in International call centers.

    Hope to hear from you soon.

  • hhiii i want to work for any call centre at home

    if u know pleaze tell me

  • I am Tushar, want to work as a call center executive from home anytime..please reply

  • I want to work as an customer care executive from home, please inform

  • d.sangaiah gupta

    sir, iam a retierd bank officer.i am inerested in home based call center or home based employment.

  • I WANT JOB IMMEDIATLY

  • I WANT SUITABLE WORK, IAM ALSO READY.

  • hi this is zubair here …..i have 3yrs of xperience in calcanter bpo….i would like to work at home ….if anything such plz do let me know..

  • sheldon gomes

    I am looking for a call center job to work from home in the night shifts for a u.s campaign.Earlier i have worked for a u.s outbound collection process in an international call center for 3 years and 6 months..please contact me for a home based night shift call center vacancy.

  • Daisy Miller

    Hi, I have 5 yrs of experience in an international call center…I was working as a Team leader for US voice process…I was always appreciated for my best customer service skills…Past 1 1/2 yrs, I m working from home, full time for a company based in US, reporting directly to them…I m looking out for some part time call center job…I already have the set up required for international calling from home. Please reply

  • S Dinesh Rao

    Hi sir

    I have got 5+ Yrs of work experience in International BPO. I want to work from home now.
    Please guide me.

    Thanks and Regards

  • I have been working with WNS in pune for the last 3.5 years. Taking calls for Travelocity.com a US based online air travel agent. I am a 27 year old married man who already settled in life. Now i require a peacefull job that can be done from home. I saw the add and very much interested to become a home based voice support agent. I already have the hardware requirement all i have to do is to increase my hard disk space which i can do in a day or two.. my plus point is i can work for you for years as i will not change the company even if tomorrow someone offer 10 $ more. I can aso work on emails as i have been trained for it. Please email me back..

  • Hi. I am interested to take up a home based call center project.
    Iam a good speaker and active listener and focused and hardworking too.
    please provide me with details

  • Hi i have 40 months experience in UK voice process i want to take up home based call center job.
    Please send me details.

  • Biju Sreekumar

    Hi
    Dr Harun i have more than 4 years experince and currently work as a Team Leader for a reputed BPO in noida and intrested in you offer please reply with details

    Regards
    Biju Sreekumar

  • hi
    this is ankit , i m intersted in home based call center work.
    presently i m working as free-lancer .
    plz give me more details .

  • Please send me details of home based call centre

  • Hi. I am interested to take up a home based call center project. please help me with the details.

    I have a good experience in US voice process and i am willing to take up any kind of call center project.

    Thanks!

  • karim khoja

    hi i m working with minacs as a QA right now and i have 30moths exep in bpo and i am ready to work with you

  • Hi,
    I have 15 months experience in call center and i am looking for a home based call center job.

  • hi i am rohit

    i am planning to open a home based small voice based or email based call center. i need the guidelines or project for that.

    thanks

  • JOB OFFER JOB OFFER JOB OFFER

    I’M DR.HARUN FROM THE UK. I’M LOOKING FOR AN ENERGETIC,DYNAMIC AND RELIABLE LADY WITH GOOD COMMUNICATION SKILLS TO WORK FROM HOME AND HANDLE MARKETING AND CUSTOMER CALLS FROM THE UK AND USA FOR OUR TOUR COMPANY. IF INTERESTED PLEASE CONTACT ADMIN@ANDREWMILNEHOLIDAYS.CO.UK.

    WARM REGARDS

    DR.HARUN

  • Hi Sir,

    I Uma has gone though the job description and much interested in the job. I worked in call centre 3 yrs and also have 2 yrs of work from home call centre experience in London. I am planning to back home and work from home in India.

    I would appreciate if you can let me know the procedure and the requirements.

    Thanks for you attention in this matter and look forward to hear from you.

    Many Thanks,
    Uma

  • Krishna Priya

    Hi, I have 4+yrs of experience in call center industry, right now looking for a home-based career. Kindly let me know the possibilities

    Regards,
    Krishna Priya.S

  • hi iam ARUN interested in home based voice call center as i have 1 yrs experience in international process .i have good communicating skills to come across all types of clients & customers . i preffer to work for any customer care support
    with regards
    ARUN KUMAR

  • Results oriented Business Development professional with a decent experience in cold calling, lead generation, secondary research, International marketing and relationship management.

    A proven corporate contributor with demonstrated abilities in generating highly qualified leads and initiating dialogs with several large, SME and fortune 500 companies across North American, EMEA regions.Proven ability to interface with the C Level Executives and the onsite teams to ensure the solutions that we propose meets customer requirements.

    Well conversant with the IT sales process and exposure to Pre-sales activities, RFI, RFP’s, and proposals. Wide knowledge on the functional aspects of technologies ranging from ERP, CRM and CMS solutions.

    Always willing to learn, take up new challenges and contribute to the extent possible to the employer while ensuring the fulfillment of career objective.

  • Hi,

    I am Asma samrin, I have completed my Bachelor’s in Computer Application(B.C.A). I am interested in doing home based BPO jobs and would like to know more about the same.

    Regards,
    Asma

  • Hi!
    I am interested in home based voice call center, I have over 2 yers of experience in international process. I am fluent in speaking english and would like to take up both inbound and outbound projects.

    regards
    anindya

  • Hi, I am Himanshu from Gauhati, I have a work experience of 28 months with IBM Daksh as Customer Care officer, and now I am looking for home based virtual call centre work…

    So, can you please give me more information

  • Hi i am Rakesh from chennai and i have more than 20 months of experience in an international bpo
    and i have all the require things, looking forward to get a reply from you asap
    .
    with regards
    Rakesh

  • hiiii this is ravi from lucknow,working as an operation head in one of the international call center in lucknow.I have an experience of the past 4yrs in this international call center industry specially uk process and have dialled from home as well,looking for some good uk process to dial from home…….

  • hi iam kiran interested in home based voice call center as i have 2 yrs experience in international process .i have good communicating skills to come across all types of clients & customers . i preffer to work for inbound customer care support
    with regards
    kiran

  • HI
    HI
    I DO HAVE MORE THAN 2 YEARS EXP. IN INTERNATIONAL BPO I WANT TO KNOW THAT HOW TO
    RUN PROCESS FROM BY HOME
    TELL ME WHAT I NEED TO DO FOR THE SAME

  • I have over 3yrs of experience working in international call centers. Please let me know if there are any home based call center jobs. Hope to hear from u at the earliest and oblige.

    Nikhil
    Bangalore

  • perveen sidharth

    i’m sidharth from kolkata want to work at home based call center.

  • jayaprakash subramanian

    hi,
    i am jay. i ve working as a home based call center agent for CCI an outsourcing company from US. so im lookin for an opportunity to work from my home..so plz notify me if there are anything like tat..

  • kirandeep kaur

    My name is kirandeep kaur I have done MA in english literature. I have 3 yrs of international bpo experience looking for a home based call center job. I have a broadband internet connection.

  • hi.i’ve worked in the call center industry for a year.and im looking for a job like this..

  • Asha Khajuria

    Hi,

    I have a total of 8 years of experience into Call centres and corporate.. Kindly let me know an option on work from home.. Thanks

    Regards
    Asha
    New Delhi

  • Hi,
    I have 15 Months of experience in call center voice process UK based outbound plz send me more details to get started……

    Thank You,
    Paul

  • Hi Iam Deepa from chennai, I have around five years experience in call center and iam looking for a home based call center job.

    Regards,
    Deepa.L

  • i want to work at home for data entry work

  • Hi, this is Suyog i would like to work like call centre job two to three hrs in a day but i don’t have experience in call centre job if there is vacancy let me know

    Thanks
    Suyog

  • Hi i have an experience of international calling , i would be glad to join your organisation to work from home

  • Sandip Nath

    Hi
    This is Sandip from Kolkata. I have total 4 yrs of call center experience in outbound as well as inbound processes. I have worked as quality analyst and operations manager in international call centers. I have also worked from my home pc as well. Please revert back if you find my profile is suitable for this home based job.

    Thanks & Regards
    Sandip

  • Arshiya Begum

    Hi,this is Arshiya from Bangalore, I am a graduate and am interested in working for a call center from home as a home based agent. Please let me know if there is scope for me to work.

  • hi i am komal kungwani from Nagpur,i would like to get a hamo based call centre job i have experience of out bound calls for six months, so kindly let me know if their is any vacancy

  • Nikhil Kungwani

    Hi,

    This is Nikhil from nagpur, i have been into the call center industry for over 5 years now, i have got the experience of inbound as well as outbound call center, would like to work as a home based agent.

    Please revert back if anything available.

    Regards
    Nikhil.

  • nupur khaitan

    hi i am nupur from kolkata,i would like to get a hamo based call centre job i have experience of out bound calls for six months, so kindly let me know if their is any vacancy

  • kartik kapila

    Hi i am kartik kapila.I want to work for any call center from my home.I have more than 3 year experience in international call centers.
    please let me know if you any option

  • Sir, I have all require things so tell me more about it

  • Indreshwar giri

    Hi, I am Indreshwar giri I want to work as remote agent for any reputed organization , please do let me know if you have any options, i would also like to know more about job details of remote agent , waiting for your reply i am very much interested in it .

  • Hi My self Sramit Jajodia i have expirence of 2 years in BPO and i would like to start a home based cal center so could you suggest me wat can be done an how can i contact some one for it. waiting for your reply and i am very much interested for it

  • Hi My self Madhu sudhan i have expirence of 2 years in BPO and i would like to start a home based cal center so could you suggest me wat can be done an how can i contact some one for it. waiting for your reply and i am very much interested for it

  • Hi My self Madhu sudhan i have expirence of 2 years in BPO and i would like to start a home based cal center so could you suggest me wat can be done an how can i contact some one for it. waiting for your reply

  • Hi,

    I am Raj from Bangalore. I worked in a callcenter for almost 3 years in technical support and am planning for home base call center which i can support from my home taking incoming calls and outgoing calls when required.Pls let me know if there is any company where I can apply.

    Regards,
    Raj

  • Hi i have an experience of about 6 months of international calling from home , i would be glad to join your organisation.
    Thanks
    Regards.
    Sweta Duggar

  • I have two years US calling experience with an international BPO and 18 months with a KPO in a business development profile. Presently a freelancer and thus interested in this opportunity. Please let me know if there could be a home based possibility for the same.

  • hi
    I have 6 yrs exp. in voice process (U.S) and would like to know more abt work from home, pls reply

  • Ranvijay Singh

    Resspected Sir/maddem
    i am Ranvijay Singh from Lucknow.I want to work for any call center from my home.I have more than 1 year experience in international call centers.
    please let me know if you any option

  • Ranvijay Singh

    respected sir/ maddem
    i am I am Ranvijay Singh from lucknow.I want to work for any call center from my home.I have more than 1 year experience in international call centers.
    please let me know if you any option
    My E mail id is: snghrvs@rediffmail.com

  • Hello,

    I am Mir pasha from chennai. I worked in a callcenter for almost 3 years in technical support and am planning for home base call center which i can support from my home taking incoming calls and outgoing calls when required.
    Please contact me to my email id: mdali_vl@hotmail.com

  • Hi i am Ashish garg from delhi.I want to work for any call center from my home.I have more than 1 year experience in international call centers.
    please let me know if you any option

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