Home Based Call Center Jobs

Many call centers hire remote agents - individuals who work at home. Normally, phone calls are directed to the remote agents, who answer them as if they were working physically in a call center. Nowadays, remote agents are expected to handle more than just phone calls but e-mail or instant message inquiries as well. However, the work mainly depends on the company the remote agent is working for. Most call centers do not directly employ their staffs; instead, they rely on other companies for the recruitment, training and management of those people answering phone calls.

The Equipments for a Work-At-Home Call Center Agent

In order to become a remote agent or a work-at-home call center agent, there is a variety of equipments required. First on the list of equipments is the computer. It may be advisable to have a computer running on Windows operating system with at least 300 MHz processor. Additionally, there might be a need for an additional 600MB of free space on the hard drive and at least a RAM of 256 MB. These are just the basic overview of the specifications since the specific requirements regarding the speed and memory of the computer may vary from employer to employer.

Next is Internet access. Most of the communication that will happen, as well as the actual call center work will be done on the computer and it is necessary to have an email address. Additionally, it is advisable to download a VoIP application or any instant messenger depending on the company’s preference. In order to assist customers in an efficient and timely manner, it is a requirement to have a high speed Internet access via DSL or cable modem of at least 128K.

Telephone, especially the traditional corded phone is necessary. VoIP or cellular phones are usually not acceptable, as well as cordless telephones. In addition, it may be required to have the call waiting feature from the phone disconnected since many employers may require an agent who can solely take work-related phone calls. This can also minimize the chance of receiving calls that are not work-related during the shift.

The Do’s Of Telephone Etiquette for a Remote Agent

It is necessary to have excellent phone skills when working as a remote agent. Take time to listen and understand what the customers are saying. By doing this, the customers would feel respected and important, which can increase satisfaction and retention. Additionally, always be aware of the tone of your voice - be upbeat and enthusiastic. Usually, negative response from a caller results from the agent’s tone of voice. It is important to sound happy and inviting to achieve positive reactions from the customers. Asking questions can prevent dead air when you are looking for or typing information for the customer. This skill normally takes time to develop but you can start by asking simple questions about the caller’s needs and show that you care about his or her queries.

Through practice and diligence, anyone can be a successful remote agent. However, it is important to undergo training and collect knowledge, which are useful in handling phone calls successfully. Remember, training materials should always be kept on your workstation to help you refresh your memory and ensure that you are not only following the policies set by the company but also be able to handle any calls that come you way.

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Published on July 19, 2008 · Posted by Admin · Filed Under Jobs 

Reader Comments

  1. ashish garg on September 20th, 2008 3:01 pm

    Hi i am Ashish garg from delhi.I want to work for any call center from my home.I have more than 1 year experience in international call centers.
    please let me know if you any option

  2. Mir Pasha on September 21st, 2008 1:22 am

    Hello,

    I am Mir pasha from chennai. I worked in a callcenter for almost 3 years in technical support and am planning for home base call center which i can support from my home taking incoming calls and outgoing calls when required.
    Please contact me to my email id: mdali_vl@hotmail.com

  3. Ranvijay Singh on October 20th, 2008 5:35 am

    respected sir/ maddem
    i am I am Ranvijay Singh from lucknow.I want to work for any call center from my home.I have more than 1 year experience in international call centers.
    please let me know if you any option
    My E mail id is: snghrvs@rediffmail.com

  4. Ranvijay Singh on October 20th, 2008 5:36 am

    Resspected Sir/maddem
    i am Ranvijay Singh from Lucknow.I want to work for any call center from my home.I have more than 1 year experience in international call centers.
    please let me know if you any option

  5. Vishal Desai on December 25th, 2008 8:46 pm

    hi
    I have 6 yrs exp. in voice process (U.S) and would like to know more abt work from home, pls reply

  6. S. Ghosh on January 6th, 2009 2:50 pm

    I have two years US calling experience with an international BPO and 18 months with a KPO in a business development profile. Presently a freelancer and thus interested in this opportunity. Please let me know if there could be a home based possibility for the same.

  7. sweta duggar on February 4th, 2009 10:14 am

    Hi i have an experience of about 6 months of international calling from home , i would be glad to join your organisation.
    Thanks
    Regards.
    Sweta Duggar

  8. Raj on April 1st, 2009 10:07 am

    Hi,

    I am Raj from Bangalore. I worked in a callcenter for almost 3 years in technical support and am planning for home base call center which i can support from my home taking incoming calls and outgoing calls when required.Pls let me know if there is any company where I can apply.

    Regards,
    Raj

  9. Madhu on April 22nd, 2009 8:22 am

    Hi My self Madhu sudhan i have expirence of 2 years in BPO and i would like to start a home based cal center so could you suggest me wat can be done an how can i contact some one for it. waiting for your reply

  10. Madhu on April 22nd, 2009 8:23 am

    Hi My self Madhu sudhan i have expirence of 2 years in BPO and i would like to start a home based cal center so could you suggest me wat can be done an how can i contact some one for it. waiting for your reply and i am very much interested for it

  11. sramit on May 14th, 2009 11:48 am

    Hi My self Sramit Jajodia i have expirence of 2 years in BPO and i would like to start a home based cal center so could you suggest me wat can be done an how can i contact some one for it. waiting for your reply and i am very much interested for it

  12. Indreshwar giri on May 15th, 2009 4:32 pm

    Hi, I am Indreshwar giri I want to work as remote agent for any reputed organization , please do let me know if you have any options, i would also like to know more about job details of remote agent , waiting for your reply i am very much interested in it .

  13. Amit on June 4th, 2009 2:39 pm

    Sir, I have all require things so tell me more about it

  14. kartik kapila on June 8th, 2009 4:01 pm

    Hi i am kartik kapila.I want to work for any call center from my home.I have more than 3 year experience in international call centers.
    please let me know if you any option

  15. nupur khaitan on June 11th, 2009 6:27 am

    hi i am nupur from kolkata,i would like to get a hamo based call centre job i have experience of out bound calls for six months, so kindly let me know if their is any vacancy

  16. Nikhil Kungwani on June 12th, 2009 1:08 pm

    Hi,

    This is Nikhil from nagpur, i have been into the call center industry for over 5 years now, i have got the experience of inbound as well as outbound call center, would like to work as a home based agent.

    Please revert back if anything available.

    Regards
    Nikhil.

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