Home Based Call Center Jobs
Many call centers hire remote agents - individuals who work at home. Normally, phone calls are directed to the remote agents, who answer them as if they were working physically in a call center. Nowadays, remote agents are expected to handle more than just phone calls but e-mail or instant message inquiries as well. However, the work mainly depends on the company the remote agent is working for. Most call centers do not directly employ their staffs; instead, they rely on other companies for the recruitment, training and management of those people answering phone calls.
The Equipments for a Work-At-Home Call Center Agent
In order to become a remote agent or a work-at-home call center agent, there is a variety of equipments required. First on the list of equipments is the computer. It may be advisable to have a computer running on Windows operating system with at least 300 MHz processor. Additionally, there might be a need for an additional 600MB of free space on the hard drive and at least a RAM of 256 MB. These are just the basic overview of the specifications since the specific requirements regarding the speed and memory of the computer may vary from employer to employer.
Next is Internet access. Most of the communication that will happen, as well as the actual call center work will be done on the computer and it is necessary to have an email address. Additionally, it is advisable to download a VoIP application or any instant messenger depending on the company’s preference. In order to assist customers in an efficient and timely manner, it is a requirement to have a high speed Internet access via DSL or cable modem of at least 128K.
Telephone, especially the traditional corded phone is necessary. VoIP or cellular phones are usually not acceptable, as well as cordless telephones. In addition, it may be required to have the call waiting feature from the phone disconnected since many employers may require an agent who can solely take work-related phone calls. This can also minimize the chance of receiving calls that are not work-related during the shift.
The Do’s Of Telephone Etiquette for a Remote Agent
It is necessary to have excellent phone skills when working as a remote agent. Take time to listen and understand what the customers are saying. By doing this, the customers would feel respected and important, which can increase satisfaction and retention. Additionally, always be aware of the tone of your voice - be upbeat and enthusiastic. Usually, negative response from a caller results from the agent’s tone of voice. It is important to sound happy and inviting to achieve positive reactions from the customers. Asking questions can prevent dead air when you are looking for or typing information for the customer. This skill normally takes time to develop but you can start by asking simple questions about the caller’s needs and show that you care about his or her queries.
Through practice and diligence, anyone can be a successful remote agent. However, it is important to undergo training and collect knowledge, which are useful in handling phone calls successfully. Remember, training materials should always be kept on your workstation to help you refresh your memory and ensure that you are not only following the policies set by the company but also be able to handle any calls that come you way.
Reader Comments
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Hi i am Ashish garg from delhi.I want to work for any call center from my home.I have more than 1 year experience in international call centers.
please let me know if you any option
Hello,
I am Mir pasha from chennai. I worked in a callcenter for almost 3 years in technical support and am planning for home base call center which i can support from my home taking incoming calls and outgoing calls when required.
Please contact me to my email id: mdali_vl@hotmail.com
respected sir/ maddem
i am I am Ranvijay Singh from lucknow.I want to work for any call center from my home.I have more than 1 year experience in international call centers.
please let me know if you any option
My E mail id is: snghrvs@rediffmail.com
Resspected Sir/maddem
i am Ranvijay Singh from Lucknow.I want to work for any call center from my home.I have more than 1 year experience in international call centers.
please let me know if you any option
hi
I have 6 yrs exp. in voice process (U.S) and would like to know more abt work from home, pls reply
I have two years US calling experience with an international BPO and 18 months with a KPO in a business development profile. Presently a freelancer and thus interested in this opportunity. Please let me know if there could be a home based possibility for the same.
Hi i have an experience of about 6 months of international calling from home , i would be glad to join your organisation.
Thanks
Regards.
Sweta Duggar
Hi,
I am Raj from Bangalore. I worked in a callcenter for almost 3 years in technical support and am planning for home base call center which i can support from my home taking incoming calls and outgoing calls when required.Pls let me know if there is any company where I can apply.
Regards,
Raj
Hi My self Madhu sudhan i have expirence of 2 years in BPO and i would like to start a home based cal center so could you suggest me wat can be done an how can i contact some one for it. waiting for your reply
Hi My self Madhu sudhan i have expirence of 2 years in BPO and i would like to start a home based cal center so could you suggest me wat can be done an how can i contact some one for it. waiting for your reply and i am very much interested for it
Hi My self Sramit Jajodia i have expirence of 2 years in BPO and i would like to start a home based cal center so could you suggest me wat can be done an how can i contact some one for it. waiting for your reply and i am very much interested for it
Hi, I am Indreshwar giri I want to work as remote agent for any reputed organization , please do let me know if you have any options, i would also like to know more about job details of remote agent , waiting for your reply i am very much interested in it .
Sir, I have all require things so tell me more about it
Hi i am kartik kapila.I want to work for any call center from my home.I have more than 3 year experience in international call centers.
please let me know if you any option
hi i am nupur from kolkata,i would like to get a hamo based call centre job i have experience of out bound calls for six months, so kindly let me know if their is any vacancy
Hi,
This is Nikhil from nagpur, i have been into the call center industry for over 5 years now, i have got the experience of inbound as well as outbound call center, would like to work as a home based agent.
Please revert back if anything available.
Regards
Nikhil.
hi i am komal kungwani from Nagpur,i would like to get a hamo based call centre job i have experience of out bound calls for six months, so kindly let me know if their is any vacancy
Hi,this is Arshiya from Bangalore, I am a graduate and am interested in working for a call center from home as a home based agent. Please let me know if there is scope for me to work.
Hi
This is Sandip from Kolkata. I have total 4 yrs of call center experience in outbound as well as inbound processes. I have worked as quality analyst and operations manager in international call centers. I have also worked from my home pc as well. Please revert back if you find my profile is suitable for this home based job.
Thanks & Regards
Sandip
Hi i have an experience of international calling , i would be glad to join your organisation to work from home
Hi, this is Suyog i would like to work like call centre job two to three hrs in a day but i don’t have experience in call centre job if there is vacancy let me know
Thanks
Suyog
i want to work at home for data entry work
Hi Iam Deepa from chennai, I have around five years experience in call center and iam looking for a home based call center job.
Regards,
Deepa.L
Hi,
I have 15 Months of experience in call center voice process UK based outbound plz send me more details to get started……
Thank You,
Paul
Hi,
I have a total of 8 years of experience into Call centres and corporate.. Kindly let me know an option on work from home.. Thanks
Regards
Asha
New Delhi
hi.i’ve worked in the call center industry for a year.and im looking for a job like this..
My name is kirandeep kaur I have done MA in english literature. I have 3 yrs of international bpo experience looking for a home based call center job. I have a broadband internet connection.
hi,
i am jay. i ve working as a home based call center agent for CCI an outsourcing company from US. so im lookin for an opportunity to work from my home..so plz notify me if there are anything like tat..
i’m sidharth from kolkata want to work at home based call center.
I have over 3yrs of experience working in international call centers. Please let me know if there are any home based call center jobs. Hope to hear from u at the earliest and oblige.
Nikhil
Bangalore
HI
HI
I DO HAVE MORE THAN 2 YEARS EXP. IN INTERNATIONAL BPO I WANT TO KNOW THAT HOW TO
RUN PROCESS FROM BY HOME
TELL ME WHAT I NEED TO DO FOR THE SAME
hi iam kiran interested in home based voice call center as i have 2 yrs experience in international process .i have good communicating skills to come across all types of clients & customers . i preffer to work for inbound customer care support
with regards
kiran
hiiii this is ravi from lucknow,working as an operation head in one of the international call center in lucknow.I have an experience of the past 4yrs in this international call center industry specially uk process and have dialled from home as well,looking for some good uk process to dial from home…….
Hi i am Rakesh from chennai and i have more than 20 months of experience in an international bpo
and i have all the require things, looking forward to get a reply from you asap
.
with regards
Rakesh
Hi, I am Himanshu from Gauhati, I have a work experience of 28 months with IBM Daksh as Customer Care officer, and now I am looking for home based virtual call centre work…
So, can you please give me more information
Hi!
I am interested in home based voice call center, I have over 2 yers of experience in international process. I am fluent in speaking english and would like to take up both inbound and outbound projects.
regards
anindya
Hi,
I am Asma samrin, I have completed my Bachelor’s in Computer Application(B.C.A). I am interested in doing home based BPO jobs and would like to know more about the same.
Regards,
Asma
Results oriented Business Development professional with a decent experience in cold calling, lead generation, secondary research, International marketing and relationship management.
A proven corporate contributor with demonstrated abilities in generating highly qualified leads and initiating dialogs with several large, SME and fortune 500 companies across North American, EMEA regions.Proven ability to interface with the C Level Executives and the onsite teams to ensure the solutions that we propose meets customer requirements.
Well conversant with the IT sales process and exposure to Pre-sales activities, RFI, RFP’s, and proposals. Wide knowledge on the functional aspects of technologies ranging from ERP, CRM and CMS solutions.
Always willing to learn, take up new challenges and contribute to the extent possible to the employer while ensuring the fulfillment of career objective.
hi iam ARUN interested in home based voice call center as i have 1 yrs experience in international process .i have good communicating skills to come across all types of clients & customers . i preffer to work for any customer care support
with regards
ARUN KUMAR
Hi, I have 4+yrs of experience in call center industry, right now looking for a home-based career. Kindly let me know the possibilities
Regards,
Krishna Priya.S
Hi Sir,
I Uma has gone though the job description and much interested in the job. I worked in call centre 3 yrs and also have 2 yrs of work from home call centre experience in London. I am planning to back home and work from home in India.
I would appreciate if you can let me know the procedure and the requirements.
Thanks for you attention in this matter and look forward to hear from you.
Many Thanks,
Uma
JOB OFFER JOB OFFER JOB OFFER
I’M DR.HARUN FROM THE UK. I’M LOOKING FOR AN ENERGETIC,DYNAMIC AND RELIABLE LADY WITH GOOD COMMUNICATION SKILLS TO WORK FROM HOME AND HANDLE MARKETING AND CUSTOMER CALLS FROM THE UK AND USA FOR OUR TOUR COMPANY. IF INTERESTED PLEASE CONTACT ADMIN@ANDREWMILNEHOLIDAYS.CO.UK.
WARM REGARDS
DR.HARUN
hi i am rohit
i am planning to open a home based small voice based or email based call center. i need the guidelines or project for that.
thanks
Hi,
I have 15 months experience in call center and i am looking for a home based call center job.
hi i m working with minacs as a QA right now and i have 30moths exep in bpo and i am ready to work with you
Hi. I am interested to take up a home based call center project. please help me with the details.
I have a good experience in US voice process and i am willing to take up any kind of call center project.
Thanks!
Please send me details of home based call centre
hi
this is ankit , i m intersted in home based call center work.
presently i m working as free-lancer .
plz give me more details .
Hi
Dr Harun i have more than 4 years experince and currently work as a Team Leader for a reputed BPO in noida and intrested in you offer please reply with details
Regards
Biju Sreekumar
Hi i have 40 months experience in UK voice process i want to take up home based call center job.
Please send me details.
Hi. I am interested to take up a home based call center project.
Iam a good speaker and active listener and focused and hardworking too.
please provide me with details
I have been working with WNS in pune for the last 3.5 years. Taking calls for Travelocity.com a US based online air travel agent. I am a 27 year old married man who already settled in life. Now i require a peacefull job that can be done from home. I saw the add and very much interested to become a home based voice support agent. I already have the hardware requirement all i have to do is to increase my hard disk space which i can do in a day or two.. my plus point is i can work for you for years as i will not change the company even if tomorrow someone offer 10 $ more. I can aso work on emails as i have been trained for it. Please email me back..
Hi sir
I have got 5+ Yrs of work experience in International BPO. I want to work from home now.
Please guide me.
Thanks and Regards
Hi, I have 5 yrs of experience in an international call center…I was working as a Team leader for US voice process…I was always appreciated for my best customer service skills…Past 1 1/2 yrs, I m working from home, full time for a company based in US, reporting directly to them…I m looking out for some part time call center job…I already have the set up required for international calling from home. Please reply